Mountainside Frequently Asked Questions

Yes, Mountainside has an on-site maintenance team. This allows the community to respond quickly to service requests and handle urgent issues with minimal delay for residents.

Residents can submit a maintenance request online through the resident portal, by phone, by email, or in person at the leasing office. Online requests are the fastest way to ensure an issue is received and assigned quickly.

Yes, emergency maintenance is available outside of office hours at Mountainside. The on-call team responds to urgent issues that require immediate attention. Residents should call the office and leave a message with the on-call technician, who will respond directly.

Most routine maintenance requests at Mountainside are completed within 24 to 72 hours. Timing can vary based on the issue and parts availability, though the team aims to complete all requests as quickly as possible.

Emergency maintenance at Mountainside includes issues that affect safety or essential living conditions, such as major leaks, no heating or cooling during extreme weather, electrical hazards, a refrigerator not cooling, or broken locks.

Most maintenance services at Mountainside are included as part of residency at no extra cost. Charges may apply for damage beyond normal wear or for special service requests outside standard maintenance.

Mountainside offers two resort-style pools, a fully equipped fitness center, and a modern cyber-café, all included in your monthly rent. Residents also enjoy landscaped courtyards, grilling areas, and social lounges designed for relaxation and connection. Explore the full amenity list to see photos and plan your visit.

Mountainside's pool and deck areas are open 24 hours a day, seven days a week. Residents can use both spaces at any time that fits their schedule, from an early morning swim before work to a relaxed evening by the water. This around-the-clock access is one of the most requested amenities at the community.

Yes, Mountainside features a fully equipped fitness center with cardio equipment, strength training machines, and open space for stretching and functional training. Residents can maintain an active lifestyle without leaving the community, at any time that fits their schedule. Take a look at the fitness center and other amenities before your tour.

Yes, Mountainside welcomes both cats and dogs. The community offers pet-friendly amenities, including outdoor relief areas and pet-focused outdoor spaces designed to support daily routines for residents and their pets.

Most of Mountainside's community amenities are included in your monthly rent at no additional cost. This gives residents full access to shared spaces, including the pools, fitness center, and cyber-café, as part of everyday living rather than an add-on expense.

The main community pool at Mountainside, located next to the leasing office, is heated during the winter months, allowing residents to enjoy it year-round. See photos of the pool and other amenities before scheduling your visit.

Yes, Mountainside regularly hosts resident events every month. These gatherings are designed to help neighbors connect, build community, and create a more engaging living experience for residents throughout the year.

Mountainside apartment homes include open-concept layouts, in-unit washer and dryer, spacious closets, and private balconies or patios. Depending on the floor plan, kitchens feature black or stainless-steel appliances with quartz countertops. Browse photos of these finishes to see the features in each home before scheduling a tour.

Yes, every apartment home at Mountainside includes a full-size in-unit washer and dryer. This is a standard feature across all floor plans, so residents never need to use a shared laundry facility.

Mountainside kitchens include a refrigerator, oven, microwave, dishwasher, and garbage disposal. Depending on the floor plan, homes feature upgraded black or stainless-steel appliances, though select homes still include white appliances. Contact the leasing office to confirm which finish is available in a specific floor plan.

Many apartment homes at Mountainside feature spacious oversized closets in select floor plans, along with additional storage solutions depending on the layout. These options give residents more flexibility for organizing belongings without needing outside storage.

Yes, every apartment home at Mountainside includes a private balcony or patio. These outdoor spaces give residents a comfortable place to relax and enjoy the Arizona weather right outside their door.

Mountainside offers one-bedroom, two-bedroom, and three-bedroom apartment homes, each designed to maximize space, light, and functionality. Compare all available floor plans to find the layout that best fits your lifestyle before scheduling a visit.

Yes, high-speed internet is available in every apartment home at Mountainside through COX, the community's approved service provider. All apartment homes include a pre-installed modem, so residents can set up service quickly after move-in.

All fees and services are clearly outlined in our Community Fee Guide, including mandatory fees, utilities, optional add-ons, along with fee attributes such as whether the charges are by unit or by tenant, how frequently they are billed, and whether they are paid to third-party providers. You can find it on our floor plan page, or our team would be happy to provide a copy during your visit to the leasing office!

Mountainside apartment homes are constructed with materials designed to reduce everyday noise and support a comfortable living environment. Sound levels can vary depending on an apartment's location within the building, so ask the leasing team which floor plans offer the most privacy.

Applications at Mountainside are typically processed within 24 to 72 hours. Approval timing can depend on verification of income, rental history, and overall application volume, and the leasing team keeps applicants updated throughout the process.

You can apply for an apartment at Mountainside directly through the website using the secure online application. If you prefer, you can also visit the leasing office, where the team will guide you step-by-step and answer any questions during the process.

We do not have a specific minimum credit score requirement. Each application is evaluated against consistent criteria, taking into account credit history, income, and rental history.

Yes, we may accept co-signers or guarantors to help applicants meet qualification requirements. Please contact the leasing office for specific guidelines.

Applicants are typically required to provide a valid government-issued ID, proof of income, and any additional documentation needed for screening. Requirements may vary depending on your application and property location, and our leasing team will guide you through exactly what is needed.

If your application is not approved, you will be notified with the reason in accordance with screening guidelines. In some cases, you may have the option to provide additional information or reapply. Our leasing team is available to help you understand next steps.

Mountainside offers several convenient rent payment options. Rent can be paid online through the resident portal by ACH or by connecting a bank account, or residents can provide a cashier's check directly to the leasing office.

All fees and services are clearly outlined in our Community Fee Guide, including mandatory fees, utilities, optional add-ons, along with fee attributes such as whether the charges are by unit or by tenant, how frequently they are billed, and whether they are paid to third-party providers. You can find it on our floor plan page, or our team would be happy to provide a copy during your visit to the leasing office!

For a full breakdown of what's included and any additional charges, please refer to our Community Fee Guide on the floor plan page, or our team would be happy to provide a copy during your visit.

All fees and services are clearly outlined in our Community Fee Guide, including mandatory fees, utilities, optional add-ons, along with fee attributes such as whether the charges are by unit or by tenant, how frequently they are billed, and whether they are paid to third-party providers. You can find it on our floor plan page, or our team would be happy to provide a copy during your visit to the leasing office!

Yes, renter's insurance with personal liability of at least $100,000 is required for all residents at Mountainside. This coverage helps protect personal belongings and provides liability protection during residency.

Rent is typically due on the first day of each month.

Yes, late fees may be charged if rent is not received by the due date.

Yes, a security deposit is required at the time of move-in. The amount varies based on several factors, such as unit price, lease term, or property location. For specific deposit details, please refer to our Community Fee Guide on the floor plan page, or our team would be happy to provide more information during your visit.

Prior to move-in, residents are responsible for setting up any utilities that are not included in the rent. Our team will provide you with a list of utility providers and setup instructions as part of your move-in paperwork. If you have any questions, our leasing office is always happy to help.

Mountainside partners with and recommends COX for resident cable and internet needs. Residents are also welcome to contact and work with other local approved internet and cable providers, though they will need to reach out to those providers directly for details.

Utility responsibilities can vary depending on the apartment home and community. For full details on what's included in rent and what's billed to the resident, check out our Community Fee Guide on the floor plan page, or stop by the leasing office and we'll be happy to walk you through it!

Yes, utilities at Mountainside are billed through a third-party service, which combines multiple charges into a single monthly statement. This makes it easier for residents to manage payments and track usage in one place.

When moving in or out of Mountainside, residents need to contact their utility providers directly to start or stop service. We recommend scheduling transfers in advance to avoid any service interruptions during the move.

Utility billing at Mountainside is based on calculations that include the number of occupants and the square footage of the apartment home. Full details can be found in the Utility Addendum of the lease contract.

Yes, Mountainside is conveniently located next to local bus stops, giving residents easy access to public transportation right outside the community.

Yes, Mountainside features uncovered surface parking available to guests on a first-come, first-served basis. Guests do not need a reservation and can park in any open surface space when visiting a resident.

Mountainside offers multiple parking options for residents and guests. Surface parking is available at no charge on a first-come, first-served basis, while assigned covered carport spaces cost $15 a month and detached garage parking costs $85 a month, where available. Contact the leasing office to reserve a space that fits your needs.

Mountainside offers convenient access to major highways and primary roadways, making commuting to surrounding areas, business centers, and nearby cities quick and efficient for residents.

Yes, Mountainside is located near shopping, dining, entertainment, and outdoor spaces in the surrounding Ahwatukee area. Residents can easily reach nearby restaurants and stores without a long drive, making errands and evenings out convenient.

Not at all! Tours are completely complimentary. We'd love the opportunity to show you around our community and help you find the perfect apartment home. Please bring a valid government-issued photo ID for each person touring. You can schedule a tour online or contact our leasing office, and we'll be happy to assist you.

Our leasing team is available to assist residents during office hours. You can stop by the leasing office, call, or email us anytime with questions or concerns.

The Mountainside leasing office is located within the community and easy to find from the main entrance. Directional signage is available throughout the property, and the team can provide detailed directions if needed.

Yes, Mountainside provides video tours of apartment homes through an array of options on the community's YouTube channel. This lets prospective residents preview the space before scheduling an in-person visit. Watch a virtual tour to see the floor plans in action.

Mountainside's leasing office is open Monday through Friday from 9am to 6pm, and Saturday from 10am to 4pm. The office is closed on Sundays.

You can contact the Mountainside leasing office by phone at (480) 759-1555, by email at [email protected], or through the contact form on our website. The team is available to answer questions and help schedule a tour.

Mountainside is located within the Kyrene School District, one of the most highly regarded districts in the Ahwatukee area of Phoenix. See our schools and universities answer for the specific elementary, middle, and high schools serving the community.

Mountainside is located in the Mountain Park Ranch neighborhood within the Ahwatukee area of Phoenix, Arizona. The community is also part of the Mountain Park Ranch Homeowners Association, whose facilities include additional parks and trails in the surrounding area.

Mountainside is located directly across the street from Fry's, and less than two miles from a Fry's Marketplace and Safeway. Nearby coffee shops include Buzzed Goat, WhereUBean Coffee, and Cotta Nostra, all within easy reach for a quick errand or morning coffee run.

Mountainside is approximately 25 to 30 minutes from downtown Phoenix, making it easy for residents to reach the city's business districts, entertainment venues, and major event spaces without a long commute.

Mountainside is located near multiple restaurants, including sports bars and grills that residents can enjoy for a night out. The surrounding Ahwatukee area offers a mix of casual dining and social spots within a short drive of the community.

The area around Mountainside includes easy access to Sun Ray Park and Mountain Park Ranch HOA facilities, which include additional parks, scenic trails, and outdoor spaces. Residents can enjoy nearby green space without needing to travel far from home.

Yes, Mountainside offers convenient access to major roads, highways, and public transportation options. This allows residents to commute efficiently to nearby cities, business districts, and employment centers throughout the Phoenix area.

Yes, Mountainside is near a variety of schools, including Kyrene De La Esperanza Elementary School, Kyrene Centennial Middle School, and Mountain Pointe High School. The community sits within the highly regarded Kyrene School District.

Ahwatukee is a premier location in the Valley of the Sun known for its modern desert lifestyle. The area surrounding Mountainside combines shopping, entertainment, and dining with a residential feel, giving residents access to the best of Phoenix without leaving the neighborhood.

Mountainside allows up to two pets per apartment home. Residents should contact the leasing office for specific pet policy details and any limitations that may apply.

Breed restrictions apply at Mountainside in accordance with community policy and local regulations. Contact the leasing team for the most current breed and size guidelines before bringing a pet to tour.

Yes, Mountainside charges a one-time non-refundable pet fee of $350 for one pet or $400 for two, along with monthly pet rent of $35 for one pet or $60 for two. Review the full pet policy on the floor plan page for complete fee details.

Yes, Mountainside features a large on-site dog park. Residents also have access to the local HOA hiking trail located behind the leasing office, giving pets plenty of room to run and explore close to home.

Mountainside is conveniently located only 1.2 miles from a PetSmart and 1.6 miles from a Petco. The surrounding area also includes veterinary clinics, grooming providers, and local pet supply stores within easy reach.